Privacy Policy

1. Who We Are
   Kyte Pro Ltd t/a Toucan info@toucan.team
2. Information We Collect
   We collect the following types of personal data:
   • Personal Identification Information: Your name, email address, phone number, address, or other details provided when you use our services or contact us.
   • Transactional Data: Information about your payments, billing details, and transaction history.
   • Technical Data: Information about your device, browser, and usage of our website (e.g., IP address, browser type, and cookies).
   • Usage Data: Information about how you use our website and services, which helps us improve user experience.
3. How We Use Your Data
   We use your personal data for the following purposes:
   • Providing and improving services: To provide the services you request, improve functionality, and enhance the user experience.
   • Communication: To respond to your inquiries, provide support, and send important notifications.
   • Transactional purposes: To process payments, manage orders, and send receipts or invoices.
   • Marketing: To send you marketing communications, newsletters, or promotional offers (only if you have consented).
   • Legal obligations: To comply with legal obligations or enforce our legal rights.
   • Preventing fraud: To detect and prevent fraudulent activity or unauthorized access.
4. Legal Basis for Processing Your Personal Data
   Under the GDPR, we are required to inform you of the legal basis for collecting and processing your personal data. The legal bases we rely on include:
   • Consent: Where you have provided your consent (e.g., for marketing purposes or certain services).
   • Contractual necessity: When processing is necessary to perform a contract with you (e.g., fulfilling an order).
   • Legal obligation: Where we are required to comply with legal obligations (e.g., tax laws, fraud prevention).
   • Legitimate interests: Where processing is necessary for our legitimate business interests (e.g., improving services or preventing fraud), provided these interests are not overridden by your rights and interests.
5. How We Share Your Data
   We may share your personal data with the following types of third parties:
   • Service Providers: Third-party vendors who assist in operating our website or delivering services (e.g., payment processors, hosting providers, email service providers).
   • Legal Compliance: Authorities or legal entities to comply with laws, regulations, or legal processes.
   • Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of that transaction.
   We will never sell your personal data to third parties.
6. International Data Transfers
   If your personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses, or the country receiving the data being recognized by the European Commission as having adequate data protection laws.
7. Data Retention
   We retain your personal data only as long as necessary for the purposes for which it was collected or to comply with legal requirements. We will securely delete or anonymize your data when it is no longer needed.
8. Your Data Protection Rights Under the GDPR
   You have the following rights regarding your personal data:
   • Right of access: You can request a copy of the personal data we hold about you.
   • Right to rectification: You can request that we correct or update inaccurate or incomplete data.
   • Right to erasure: You can request that we delete your personal data under certain circumstances (e.g., if we no longer need it for the purposes for which it was collected).
   • Right to restrict processing: You can request that we limit the processing of your personal data in certain situations (e.g., if you contest the accuracy of your data).
   • Right to data portability: You can request a copy of your personal data in a commonly used and machine-readable format to transfer it to another data controller.
   • Right to object: You can object to the processing of your personal data, including for marketing purposes.
   • Right to withdraw consent: If you have given consent to process your data, you can withdraw your consent at any time.
   To exercise these rights, please contact us at info@toucan.team
   If you believe your data has been processed in violation of the GDPR, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK, or the relevant authority in your jurisdiction.
9. Cookies and Tracking Technologies
   We use cookies and similar tracking technologies to enhance your experience and gather information about how our website is used. You can manage cookie preferences through your browser settings, but note that some functionality may be impacted if cookies are disabled.
   For more information, please refer to our Cookie Policy.
10. Data Security
    We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Third-Party Websites
    Our website may contain links to third-party websites that are not controlled by us. This Privacy Policy does not apply to such websites, and we encourage you to review their privacy policies before providing any personal data.
12. Changes to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly.