How does mail integrate with my Shopify store?
You can connect your Shopify store in just a few clicks. Once it's set up, you can trigger Shopify
direct mail automatically based on customer actions like abandoned checkouts, recent purchases, or lapse
mail. Mail automatically lands at the customer's door. No manual steps needed.
What kind of direct mail can I send?
Send beautifully printed postcards, thank you notes, reactivation offers, seasonal campaigns, and
more. You can start with our templates or upload your own creative. Everything is tailored to your
Shopify store and ready to go with our Shopify direct mail integration.
Is there a minimum order or a long-term commitment?
Not at all. No. You start with as many or as few as you like. There are no minimums, no contracts, and no
minimum volumes. Start when you're ready and scale as you grow.
Can I track campaign performance?
Yes. You'll get clear insights into each campaign, including delivery status, response rates, and return
on investment. You can also track reorders and engagement directly in your Shopify dashboard.
Can I personalise the mail I send?
Definitely. Every mail piece can include personalised details like your customer's first name, the
product they ordered, or a unique discount code. It feels thoughtful and human at every touchpoint.
How long does it take to deliver?
On average, direct mail through Shopify arrives within four to five working days. That little delay
works in your favour, as it gives your message space to land at the right time, when the
inbox noise has faded and attention is free.
Is it GDPR compliant?
Yes. We take data protection seriously, including GDPR. You'll only send mail to customers
who have made a purchase or opted in, and all data is handled securely.
Can I use direct mail for abandoned carts?
Absolutely. One of the most popular triggers with Shopify stores. With over 70% of all carts
abandoned, it's a real money maker. Set up a trigger, choose your message, and we'll handle the
rest. Your customer gets a tangible reminder that feels personal, not a generic email.
Is this more expensive than digital ads?
It's where cost per message can sit with response rates often on the floor, it can end up costing
more to buy the click. Direct mail cuts through the noise, especially when used in tandem with your
existing Shopify marketing channels.
Can I send mail to customers outside the UK?
For the moment, we only support UK delivery. If you're based elsewhere or want to explore future
options, feel free to get in touch so we're ready when availability opens up.
